On the product page, you can choose your garment, finish, position, colours, names, accessories, backgrounds, and other options. The previewer helps you see how your design layout could look before ordering.

Yes. The previewer is there to help you build your design and preview the layout on the garment. Your final custom design is still created after you order and is then sent to you for approval before production. Pet stand-ins are used to show what different kind of pets may look like. Please note that stand-in are used for layout preview only. Uploaded pet image/s will be used for your actual design and final mockup during the approval process.

Yes. Every custom design is sent to you for approval before production so you can check it first and request changes if needed. You have unlimited revisions to make your designs perfect before being made.

Yes. Some products allow multiple pets depending on the design layout and placement selected. The customiser will show the available options for that product.

Saved designs are custom pet designs you have already applied to a product for the first time. They are stored in your account so you can reuse them on compatible products in the future.

A new design is made from scratch for a first order. Once used first time on a product, you can quickly apply this same design onto different compatible products. A saved design uses an already approved design that has been linked to your account, so you do not need to start again from the beginning.

New design & saved design reuse make future orders faster and cheaper because the main design work has already been completed.

After being applied to a product for the first time, you will be asked in the cart if you would like to apply a new design onto another compatible product. Once applied to another compatible product, you will receive a reuse discount for using that desing on any additional products. This reuse discount applies to all future orders with products which use that design.

They are great for reordering, buying gifts, or adding your pet design to more Flumpy products.

To view all of your new designs and saved designs, access the reuse designs overlay from the homepage, my designs section in your account or the reuse designs overlay in the cart.

Some products have different print or embroidery areas, placements, sizes, or layout options.

Saved designs will be available only to use on compatible products. The reuse section will automaitcally show you what compatible products are available to use.

Yes, you need an account so your orders and approved designs can be saved properly.

This allows you to access saved designs, reuse them in future, and manage your custom orders more easily.

Most custom orders are completed within 1–2 weeks after design approval, but this may vary during busy periods.

You can request cancellation before design work or production has started.

Once a custom design has been created or the item has entered production, cancellation may not be possible because the item is personalised.

Because custom clothing is made specifically for you, personalised items usually cannot be returned unless there is a fault with the product. If there is a problem with your order, please contact us and we’ll always do our best to help.

Contact us as soon as possible. If your order has not entered design work or production yet, we may be able to update it.

Depending on the product, design, and options available, your custom clothing may be made using embroidery or print.

The product page will show the available customisation options.

Colours may vary slightly between the screen preview, final mockup, and the finished product due to screen settings, garment colour, printing, and embroidery thread differences.

We always aim to make your design look as close and as high-quality as possible.

Once approved, your order moves into production. After it has been made and checked, it will be dispatched to you. You will receive an email with your courier tracking number.